1. Introduction
Nighsell ("we", "our", or "us") is a marketplace platform operating in Oman. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our platform.
2. Information We Collect
- Account information — when you register, we collect your name, email address, and authentication credentials managed securely through Clerk.
- Order information — details of items purchased, delivery address, pickup preferences, and order status.
- Payment information — payments are processed securely through Tap Payments. We do not store your card details on our servers.
- Usage data — pages visited, search queries, and interactions with the platform to help us improve the service.
- Device and location data — your approximate location may be used to show nearby vendors and estimate delivery distances.
3. How We Use Your Information
- To process and fulfil orders (delivery or pickup).
- To communicate order updates, support responses, and service announcements.
- To improve our marketplace and personalise your experience.
- To detect and prevent fraud or misuse of the platform.
- To comply with applicable laws and regulations in Oman.
4. Sharing of Information
We share your information only as necessary:
- Vendors — your order details (name, delivery address or pickup preference) are shared with the vendor fulfilling your order.
- Payment providers — Tap Payments processes payment transactions securely and in accordance with PCI-DSS standards.
- Delivery partners — where applicable, your delivery address is shared with the driver assigned to your order.
- Legal obligations — we may disclose information if required by Omani law or a valid government request.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us at support@nighsell.com.
6. Cookies
We use essential cookies to maintain your session and preferences. No third-party advertising cookies are used.
7. Security
We use industry-standard security measures including HTTPS encryption, secure authentication via Clerk, and tokenised payment processing via Tap Payments to protect your data.